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DWF Case Study
The Challenge

DWF is an award winning legal business operating from 16 key commercial centres and employing over 2,300 people across the UK and Ireland, Germany, Dubai and Brussels. As a values-led business, they pioneer initiatives to engage and support their people, enabling them to recruit, retain and develop the highest quality experts who are specialists in their fields. DWF offer eLearning internally and most recently externally to clients. Their challenge was to develop eLearning courses based on their industry knowledge and experience so that they could offer this as a service line to their clients (existing and new) focusing on the new FCA regime when the FCA came in as regulator for consumer credit regulated.

The Solution

Optimised Learning developed a series of courses based upon the content that DWF provided, that focused on the key drivers that the regulator expected those credit regulated businesses to adhere to in so far as their operating standards and procedures are concerned and their courses duly aim to educate staff as to the key principles of Treating Customers Fairly, how to deal with Vulnerable Customers, Mental Health and Mental Capacity and also Complaints in a practical way in accordance with the expectations of the regulators. These courses were branded to DWF, tailored to fit into the legal sector and highly interactive for learners. A current client of DWF have bought 1800 licenses for their staff across the business and across all different courses. The feedback they have received has been excellent saying that they found the content, very good, clear and appropriate.


Optimised Learning have also created a Sales Video based on the suite of courses that DWF have created. You can see this video here below.



   Optimised Learning enabled us to build a bespoke eLearning programme to meet our clients requirements in a time of fast paced regulatory change. The team were accessible, easy to work with, understood our requirements and challenges and provided valuable insight as to how best to capture our audience with a large amount of subject matter in a technologically advanced, clear and innovative fashion. 


Julia Williams - Director - Management - Lender Services

DWF Case Study
DWF Case Study
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